Note: We do not deliver to P.O. boxes.

SHIPPING POLICY

DELIVERY:

We use UPS as our freight partner, deliveries will typically take between 1-5 business days.   

Zempire USA Inc. only ships in the contiguous United States only. We do not ship to U.S. territories outside of the contiguous United States (including American Samoa, Guam, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands). 

Depending on the number of items making up the delivery it may be split into multiple shipments. Please check the contents of the package back to the attached packing slip. 

By ordering goods from us you grant Zempire Camping Inc. and our courier services the authority to leave (“ATL”) orders at the address that you have provided when placing your order, whether attended or not.  We will not have any liability for incorrectly supplied addresses or if a parcel is removed by a third-party following delivery. 

DELIVERY TIMES:

We use UPS as our freight partner, deliveries will typically take between 1-5 business days

ITEMS INCORRECTLY DISPATCHED OR DAMAGED IN TRANSIT:

In the unlikely event that you receive a damaged or incorrectly dispatched item please contact us within 7 days of receiving the goods and one of our team will assist you.

OUT OF STOCK ITEMS

We endeavour to keep our stock as up to date as possible, in the unlikely event of an item being out of stock you will be notified by one of our team and taken through the available options.  

CHANGE OF MIND RETURNS FOR ONLINE SALES

If your Zempire Camping Inc. purchase doesn't meet your expectations, we're here to help. Enjoy hassle-free returns within 30 days of purchase for a refund, as long as the item hasn't been customized, remains unused, and is in its original packaging. 

Any warranty exchanges must be requested separately. For more information on our warranty policy and submitting a claim visit our warranty page.