Privacy Policy (USA & Canada)

1. Information We Collect

We collect personal information from you when you interact with our website, make a purchase, or contact us.

a. Information You Provide

We may collect:

  • Your name and contact information (email address, phone number, postal address)

  • Billing, payment, and order details

  • Residential or shipping addresses

  • Date of birth (if provided)

  • Details of products or services purchased or enquired about

  • Any written, verbal, or digital communications with us (e.g., support requests, surveys, or reviews)

Providing some personal information is optional; however, if you choose not to provide certain details, we may be unable to deliver requested products, services, or updates.

b. Information Collected Automatically

When you visit our website, we automatically collect information from your browser or device (“Log Data”), including:

  • IP address and approximate geographic location

  • Browser type and version

  • Device information, operating system, plugins, and add-ons

  • Pages visited, time spent on each page, and referring URLs

  • Date and time of your visit

We use this data to improve our website performance and deliver relevant marketing — including through Google Ads, Meta (Facebook/Instagram), and other advertising networks.
Where required by law, we will obtain your consent before using data for targeted or interest-based advertising.

c. Information from Other Sources

We may receive information about you from:

  • Payment processors and financial institutions

  • Fraud prevention and identity verification partners

  • Publicly available sources or marketing affiliates

2. How We Use Your Information

We use personal information to:

  • Process orders, payments, and deliveries

  • Provide customer support and respond to your inquiries

  • Send promotional offers, newsletters, and updates (with consent where required)

  • Personalize your online experience and improve our website

  • Conduct targeted or interest-based advertising

  • Prevent fraud and enforce our contractual or legal rights

  • Comply with tax, financial, and legal obligations

You may opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or contacting us at info@zempirecamping.com.

3. How We Share and Sell Information

We may share or disclose your personal information with:

  • Service providers who help us operate our business (e.g., shipping carriers, payment processors, and customer service platforms)

  • Advertising partners, such as Google, Meta (Facebook/Instagram), and other ad networks, to deliver personalized advertising based on your browsing behavior

Sale or Sharing of Personal Information

We may “sell” or “share” your personal information (as defined under the California Consumer Privacy Act, or CCPA) for targeted advertising purposes. This includes sharing identifiers (such as cookies or IP addresses) and web activity information with marketing partners.

You can opt out of the sale or sharing of your personal information by:

  • Clicking the “Do Not Sell or Share My Personal Information” link at the bottom of our website, or

  • Emailing us at info@zempirecamping.com

We do not knowingly sell or share personal information of individuals under 16 years of age without affirmative authorization.

4. International Data Transfers

Zempire Camping is headquartered in New Zealand. Your personal information may be transferred to, processed, or stored in New Zealand or other countries where we or our service providers operate.
We take appropriate safeguards to ensure that international data transfers comply with U.S. and Canadian privacy laws.

5. Payment Security

We do not store or process your credit or debit card information on our servers.
All transactions are securely processed by Payment Express (Direct Payment Solutions).
You can view their Privacy Policy.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, or as required by law.
When no longer needed, information is securely deleted or anonymized.

7. Data Security

We maintain reasonable administrative, technical, and physical measures to safeguard your personal information from unauthorized access, alteration, loss, or misuse.
If you believe your information has been compromised, please contact us immediately at info@zempirecamping.com.

8. Your Rights

a. U.S. Residents

Depending on your state, you may have the right to:

  • Access, correct, or delete personal information we hold about you

  • Request details about how your information is used or shared

  • Opt out of the sale or sharing of your data

  • Limit the use of sensitive personal information

You can exercise your rights by contacting info@zempirecamping.com.
We may verify your identity before processing your request and will respond within legally required timeframes.

b. Canadian Residents

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

  • Access or correct personal information we hold about you

  • Withdraw consent to the collection or use of your information (subject to legal restrictions)

  • File a complaint with the Office of the Privacy Commissioner of Canada or your provincial authority

To exercise your rights, please contact info@zempirecamping.com.

9. Cookies and Online Tracking

We use cookies, pixels, and similar technologies to:

  • Improve site functionality and user experience

  • Measure website traffic and engagement

  • Deliver personalized and interest-based advertising

You can adjust cookie preferences through your browser settings or opt out of targeted ads via:

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, systems, or legal obligations.
The latest version will always be posted on our website and will take effect immediately upon posting.

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