Note: We do not deliver to P.O. boxes.

SHIPPING POLICY

DELIVERY

We use UPS as our freight partner, deliveries will typically take between 1-5 business days.    

Zempire USA Inc. only ships in the contiguous United States only. We do not ship to U.S. territories outside of the contiguous United States (including American Samoa, Guam, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands). 

Depending on the number of items making up the delivery it may be split into multiple shipments. Please check the contents of the package back to the attached packing slip. 

By ordering goods from us you grant Zempire Camping Inc. and our courier services the authority to leave (“ATL”) orders at the address that you have provided when placing your order, whether attended or not.  We will not have any liability for incorrectly supplied addresses or if a parcel is removed by a third-party following delivery. 

DELIVERY TIMES

We use UPS as our freight partner, deliveries will typically take between 1-5 business days. 

ITEMS INCORRECTLY DISPATCHED OR DAMAGED IN TRANSIT

In the unlikely event that you receive a damaged or incorrectly dispatched item please contact us within 7 days of receiving the goods and one of our team will assist you.

OUT OF STOCK ITEMS

We endeavour to keep our stock as up to date as possible, in the unlikely event of an item being out of stock you will be notified by one of our team and taken through the available options.  

CHANGE OF MIND RETURNS FOR ONLINE SALES (AFTER DISPATCH)

If within 30 days of purchase you have second thoughts about a product ordered through www.zempirecamping.com, and the order has already been dispatched, you may return the item under the following conditions: 

• - Items must be unopened and in their original packaging.
• - The cost of return shipping is the responsibility of the purchaser.
• - Goods remain the property of the purchaser until received by Zempire USA Inc.
• - Freight charges are non-refundable.
• - A $50 restocking fee will apply.

CHANGE OF MIND RETURNS FOR ONLINE SALES (BEFORE DISPATCH)

• - If you cancel your order before it has been dispatched, you are eligible for a full refund of both the product and freight charges.
• - A $50 restocking and processing fee will apply to cover administrative, labor, and transaction costs already incurred.

Any warranty exchanges must be requested separately. For more information on our warranty policy and submitting a claim visit our warranty page.