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Zempire Camping is proud to be a New Zealand owned and operated company. Our small team of dedicated camping geeks are distributed however between New Zealand, the United Kingdom and Europe also. Our NZ team are a short drive away from some of the most beautiful camping spots in the world as reflected in some of our imagery. If you have any queries regarding our products please contact us by email or fire us a message on Facebook, Instagram or Twitter

FAQS:

OUR FAQ PAGE ANSWERS SOME OF OUR MOST COMMON QUERIES AND OVER TIME WE WILL CONTINUE TO ADD TO THIS TO ENSURE WE HAVE IT ALL COVERED. SO KEEP THOSE QUESTIONS COMING!

VIEWING AND PURCHASING ZEMPIRE TENTS AND PRODUCTS:

THERE ARE VARIOUS SHOWS AND EXPOS WE ATTEND WITH OUR RETAILERS WHERE YOU CAN SEE OUR TENTS AND PRODUCTS ON DISPLAY. VISIT OUR FIND-A-STORE PAGE TO VIEW OUR LIST OF DEDICATED RETAILERS. AT THIS STAGE WE ARE ONLY DISTRIBUTED IN THE UK, EUROPE, AUSTRALIA AND NEW ZEALAND SO IF YOU ARE VISITING US FROM OUTSIDE OF THESE LOCATIONS WE APOLOGIES IF AT THIS POINT YOU CANNOT ACCESS OR VIEW OUR PRODUCTS. WE ARE FOREVER GROWING HOWEVER AND FEEL FREE TO CONTACT US ON RETURNS@ZEMPIRE.CO.NZ IF YOU ARE INTERESTED IN FINDING OUT MORE

WARRANTIES:

DETAILS REGARDING WARRANTY AND PROCESS FOR MAKING A CLAIM ARE ON OUR WARRANTY PAGE. PLEASE CONTACT RETURNS@ZEMPIRE.CO.NZ FOR ANY WARRANTY RELATED QUERY.

PARTS:

WE STOCK A WIDE VARIETY OF PARTS FOR BOTH ZEMPIRE AND FREEDOM CAMPING PRODUCTS. PLEASE CONTACT US VIA THE CONTACT FORM OR INFO@ZEMPIRE.CO.NZ TO ENQUIRE REGARDING ANY PART REQUIREMENT YOU HAVE

We collect personal information from you, including your:

We collect your personal information in order to: 

Providing some information is optional. If you choose not to enter personal information, we may not be able to provide you with the product or services you have requested, either to the same standard or at all. We may also not be able to provide you with information about products and services that you may want, including information about discounts, sales or special promotions.

In addition to this like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, plug ins, add ons, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, the pages that led or referred you to our website and other statistics. By measuring how you interact with our website in this way, we may provide targeted marketing to you, based on your viewing activity of our website, whether directly or through online advertisement networks such as those operated by Google or Facebook.   Where required by law we will obtain your consent prior to processing any of your personal information for the purposes of internet based advertising.

We may also receive personal information about you from external sources such as financial service providers, publicly available sources and identity verification services to confirm your identity and prevent fraud when we conduct fraud monitoring, prevention and detection activities.  

We will retain the personal information for as long as is necessary to fulfil the purposes outlined in this Privacy Policy and any longer retention period required or allowed by New Zealand law.

Besides relevant staff of staff in the course of their normal duties, we share this information with: 

We will only share your personal information with trusted entities

In all circumstances we will take all steps reasonable to ensure that:

However, we are not in any way responsible for the privacy policies of any third parties or the way in which they hold or use personal information.

 

Debit or credit card payment security

Your credit or debit card details do not get stored, processed or transmitted through our website; all transactions are processed through Payment Express. Payment Express is a secure credit card payment service provided by Direct Payment Solutions, and they host and manage the payment page. All transaction sessions are stored and processed in encrypted strings. You can review their privacy policy here. https://www.paymentexpress.com/privacy-policy

Security

We take reasonable steps to ensure that the personal information provided is kept securely and comply with all applicable New Zealand law in this regard including having in place various organisational, technical and administrative measures and systems which are designed to protect your personal information.  These measure and systems aim to protect your personal information held by us against unauthorised access, destruction, loss, alteration or misuse.  Whilst we take every reasonable precaution to protect your information you should contact us immediately on privacy@zempire.co.nzif you have reason to believe that any of your personal information held by us is no longer secure or has been compromised in any way.

Your rights

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be updated or corrected if you think it is wrong.  Following your request we will consider if the information requires amendment.  If we disagree, acting reasonably, that there are grounds for amendment, we will add a note to the personal information stating that you disagree with it.

If you’d like to ask for a copy of your information, or to have it corrected, please contact us at privacy@zempire.co.nz

Where the use of your personal information is based on consent you have previously given, you have the right to withdraw your consent at any time by notifying us at privacy@zempire.co.nz.

You should contact us immediately on privacy@zempire.co.nz if you believe we have breached your privacy or have any concerns regarding our Privacy Policy, providing full details of your concerns so that we can investigate it.  We have a formal procedure in place in relation to investigating and dealing with privacy breaches.   We aim to ensure that all complaints are investigated and dealt with within a reasonable time and will notify you of the outcome of any investigation.

If there has been a breach, we will endeavour to determine the nature of the breach and how it occurred.  In order to conduct the investigation it may be necessary to contact you to obtain further information or clarification.

If a breach has been found we will review our processes and policies so as to prevent similar future breaches occurring.

General

We reserve the right to change this Privacy Policy from time to time to reflect changes in our services, systems or updates in law.  The most up to date policy will be posted on our website and will take effect from the date on which it is posted.